Where's The Efficiency?

Came across the below article form www.thestar.com.my when browsing for news:

"Government wants suggestions on improving delivery system
By ELIZABETH LOOI

PETALING JAYA: The Government is inviting Malaysians from all walks of life to give suggestions on how to improve the public service delivery system.
You can e-mail your suggestions to improve@mampu.gov.my from now until Monday.

The Malaysian Administrative Modernisation and Management Planning Unit (Mampu), under the Prime Minister’s Department, will compile your feedback and submit it to the department.
Mampu, in a statement forwarded by the Prime Minister’s Department yesterday, said it was drawing up a plan to produce a “modern, responsive and effective” public service.

“Mampu invites all Malaysians to submit proposals or suggest improvements which can be implemented in the short, medium and long term.

“The civil service should redouble efforts to elevate the nation’s position to the Top 10 in any global competency report, as suggested by Prime Minister Datuk Seri Abdullah Ahmad Badawi,” it said.

“The efforts have to be stepped up through administrative improvement towards producing services with speed, volume and accuracy.”

The effort will start with the Klang Valley before being expanded to the rest of the country.
A Mampu spokesman said the unit would prepare a working paper based on the suggestions received and present it to the Prime Minister’s Department on Feb 27.

“This (the feedback and suggestions) is a service from the people to the nation. We also want to provide better services to the people,” he said.

The spokesman said Mampu hoped to hear from the business community and the public about the services that required enhancement.

“They can tell us their requirements. We would like to let them know that we are serious in improving the public delivery system,” he said.

“We want to do it quickly.” "
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Another one of the "noble" initiatives which I've lost count when they've mentioned to improve the quality of delivery of the government entities. It's not easy to change, I know as changes do not take place overnight. However, in the rate that these agencies are acting now, seems like the changes would not take place at all.

It's good to pledge to give the best services to the people, but how would it happen when the government do not take steps in assessing the root and cause of the problem of inefficiency among the civil servants in Malaysia themselves. This initiative is no doubt, nterestingly workable and to hear from the people who's dealing with these officers, they might be able to look into the situation clearly, but trust me, they would probably have heard of the proposals and feedbacks before. I mean, I'm sure most of the public opinions are heard before over and over again but look at how thin the improvement has taken place.

I hope the government has more in stored to improve on the civil services provided to the people. And I'm darn sure that listening to the feedbacks alone are not enough to tackle the problem of inefficiency among civil servants and entities. Let's hope that the public opinions do not go into any government's safebox and await for the next initiative again.

Implement with speed. We don't believe in taking more than five years to change the efficiency of civil services.

God bless.