However, this time, I'm not blogging about any from the above mentioned. I would like to share about a case which happened last Tuesday on one friend of mine.
I usually go to the gym (FYI, I'm no longer going to Fitness First but California Fitness instead, beginning October) with Rudy, a coursemate of mine to the branch in Sunway Pyramid and Isaac and Edwin to the Mid-Valley Megamall branch. And as usual, I headed to the gym in Pyramid last Friday (Oct 26th, 2007) as I had spare time while waiting for Christine to finish her work in the afternoon. As I secured the locker (California Fitness required the customers to bring their own padlock to secure their lockers) after I had changed to my workout gear before heading out for the exercises, the security guard (I wondered what're the security guards role in the changing room...) who was stationed in the changing room stopped me. He warned me that I shouldn't use the combination padlock which I'm currently using to secure the locker as there was a case which happened on the previous day where the locker was broken into and the combination padlock was in used. All things were stolen. I was thinking that it was bad to happen on someone in the gym and what popped into my mind was how did the management react to the matter...
During the night on the same day, I was at home surfing around and I found a bulletin post in the Friendster which sounded like this "NEED SOME HELP Here, Regarding California Fitness!". And I looked at the poster, it was Rudy! I clicked on the bulletin post, this is what I've found:
"Tuesday night i went to california fitness gym at sunway pyramid. AS usual i used the combination padlock to secure my locker room. After 2 hours, when i came back, i was shocked that my belongings are gone, juz left my t-shirt and towel. I reported to the gym, n they blaimed me for not using the KEY padlock, and there is a notice sticked at the locker room , n it is written in the agreement that i have signed. I refered back to the agreement(which normally ppl dun care to read- or maybe they purposely make it so long so that ppl wont read)- YEs it does mention that any losses or stolen, they are not responsible for it. BUt, it s stated that COMBINATION PADLOCK is not RECOMMENDED....
NOT RECOMMENDED i honestly believe that means it is not Suggested, and whcih means it is allowed! and we can use it! Dont u agree?? And I believe it is their responsibility to ensure that they provide a SAFE and SECURED environment for GymGoers to workout. BEsides that, it is very inconvenient for us to bring the key along, esp when ur jogging on the treadmill, and the sauna room restricted metal stuffs. How m i supposed to use a KEY Padlock???? anywa y, i requested to view at the cctv, and they said i need to lodge a police report 1st. I DID that, n they asked me to wait,coz they need to seek approval from HONG KONG HQ thru E-MAIL! i was pissed off... it seems like they are not taking any responsibilities and taking this matter lightly. They also claim that there is no point of me viewing the CCTV, coz the angle of the CCTV is focusing on their workers itself.
HEY!!! What's the point of u having CCTV then?? To check whether ur workers are touching each others at the Front Desk?? I admit, i might have neglected the notice, but still.... i strongly believe that they should take responsibility of us consumers. We paid for such environment afterall...
I suffered an estimated RM2000 loss. Wallet- IC, credit card, ATM card (The Thief managed to withdraw all my money), Student ID, Cash RM100) Hand Phone. A book i borrowed from the library(AUS200) and brand new Pants i've juz bought. misc.
From what i've told, there are many cases like this b4, but none of them made a police report, n i assume they dun care bout this matter.
Do i have the right to blame the gym?
I need some advice from those who have read this and some support.
Thanks,
RUDD"
The contents above are in its original and have not been changed. I was wondering, what the heck the management of California Fitness is doing? That's a bad and poor management of customer care. I just feel that the gyms in Malaysia thought that the Malaysian consumers are blind or stupid. We have mouths and words of mouth are very powerful tool to determine whether one business will succeed or fail in time to come. I wonder how could a company which is based in capitalist countries like Hong Kong or US where consumers are king, provide such services to the customers. A customer like Rudy has already been so upset on the loss of his belongings, the management was giving even much more headache to him for the procedures which he had to go through. I understand that procedures are procedures but there are definitely better ways to handle the situation than ordering him around and giving him troubles. The management and staff of California Fitness need training on how to handle customers in times of trouble, seriously.
For consumers, better fight for your rights. We consumers, do not want to be bullied and be treated like idiots. I' just so sick that over and over again, the companies are taking advantage of Malaysian consumers. Exemption clauses like bla..bla..bla...not responsible for the loss...death..bla..bla...bla..? No way. Better work on how to give the best to the customers.
6 comments:
This is really bad, I agree. But what are the consequences? Are you going to cancel your contract because of this? That is the most effective way to show your opinion. Or talk about it (as you do in your blog!).
I can only compare it to the situation in Germany. Here, you're responsible for your stuff as well. You shouldn't bring worthy things to gym. But - and I guess this is the difference - you will usually find additional, smaller lockers within the gym (not in the changeing-room) or next to the information desk (where there's staff around) for your wallet, keys and mobile phone.
Anyway, what a mess :-/ The company's reaction is definitely not a professional one. I absolutely agree with you.
Hey actually I have equally bad experiences with CALIFORNIA FITNESS in SINGAPORE and apparently JACKIE CHAN endorses the brand and gosh, CALIFORNIA FITNESS IS ONE CRAPPY GYM - ONLY INTERESTED IN MONEY AND SO MUCH FOR CARING FOR ITS MEMBERS CRAP as advertised. Such a shame to think that Jackie Chan endorses or even has a share (I heard he's one of the bosses) in such a CRAPPY SET UP.
Well, If you have ever thought about writing some script to automate those things that you are doing many times each day, then you have a great and easy way to automate the entir e process. It comes without saying that a few imacros and firefox add-ons will automate all actions connected to a browser (Mozilla). If you wish to automate your system as such, then you may need some other script, straightforward commands can automate your system. Even a beginner can automate things using a simple software called as sikuli all you need to do is to inform Sikuli what to do by giving some screenshots and straightforward commands.
A GUI can be used with Sikuli. Sikuli is an open siurce scripting application that will use a mix of simple commands like click, type, wait and so on. There's no internal API support, it just searches the screen for the image within the screenshot-which implies that you'll be able to use it for anything. There is literally no limit on how you employ it to automate things.
This is too good to be true, however if you watch the following video, you will come to know that this can be really easy. If you visit their home page, you get a lot of tutorials and support; it will be a cake walk even for beginners. You'll be able to check the video as well as get the software at [url=http://technoages.com/operating-system/apple-mac-os/automate-everything-through-a-simple-script-make-your-computer-listen-to-you/]TechnoAges.com[/url]
Earning on-line is not a tough task, at the identical time it's not simple as well. There are plenty of methods to earn cash online, you can create completely different business structures. You can take affiliate selling, where you'll select a product, software or a service and retail it to you and in come back you may get a commission out for selling. The great advantage of affiliate marketing is, you don’t would like to speak to folks and sell the product, everything can be done on-line, at the identical time, you need some skills, to do it. You would like to create channels for selling like websites, newsletters, landing page creation and PPC advertisements.
You'll additionally create a VRE, (Virtual Real Estate) where in you create websites, develop and monetize it using numerous suggests that like CPM or CPC ads, creating and selling your own product. You can develop niche sites and setup ecommerce stores.
There are more ways further, but for beginners, and people who are new to online business the simplest means to make a consistent revenue stream is thru actions like filling up surveys, get paid to try to to easy actions like signing up with new sites and getting paid to scan emails. The amount 2 for beginners is mystery looking and related income streams. You can get all the free resources to create a career at [url=http://earn-online-money.com/tools-and-techniques/home-business-blueprint-1-0-earn-online-moneys-free-new-launch/]Earn-Online-Money.Com[/url]
melvinchan.blogspot.com; You saved my day again.
Hey, I am checking this blog using the phone and this appears to be kind of odd. Thought you'd wish to know. This is a great write-up nevertheless, did not mess that up.
- David
Post a Comment